Customer Service

Shipping & Delivery
Jacklemkus.com uses only the best courier companies when delivering your product. Please see below the different options you have on how to receive your product, please also see a brief terms and conditions section around delivery.
                       
Free delivery option -
Delivery is Free everywhere in South Africa
Main Centres take 2-3 Days
Regional Areas take 3-5 days.

Express delivery

Costs R75 and ensures that your product is delivered to your door in the quickest time possible.

Main centers ONLY (takes 1-2 days)

Collecting in store - Should you wish to skip the sometimes long ques in store, you can make your purchase online and come in to collect. This would also work if you want to pick up some of our best product before it flies off the shelves.

Free Delivery Option

Orders can be collected within an hour

Please note if you pay via EFT, you will be sent an email letting you know when we have received the payment and after such, can come and collect your order.

Important Points: We want to help you have the best e-commerce experience we possibly can, please see our very basic terms & conditions below:

  • Our trusted courier partners are hand to hand couriers, no P.O Box Addresses
    • The Courier Operates from 8:00AM-17:00PM, Monday to Friday
    • Please make sure someone is present at the address to sign for your purchase, if someone will not be present, please use your work address, the courier has your contact details!
    • Full amount on order must be paid before effecting delivery.
    • Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
    • Orders with incorrect billing information, or requiring additional verification, will be delayed.
    • Order may be delayed if the following applies:
    • Customer is not present to receive order (delivery is effected twice by the courier, if customer is still not present to sign for order, it is returned to Jack Lemkus, this will then count as your one free return)
    • Address is incorrect on order
    • Act of God

 

Privacy & Security
See Privacy Policy
Returns & Replacements
You are purchasing online and there are going to be times that you get something that you don’t quite want, please don’t fear because we offer one free return and 2 free deliveries on every order made. We will also refund you your money or give you on site credit should you want to wait for something else to come along.

We must wait for the returning product to get back to us before exchanging/refunding and the goods must be undamaged/unworn with all the relevant packaging still intact/undamaged, please understand how important this is.

 

Every order gets a free return and follow up delivery.

Please enter your order number under Returns and exchanges (Link?) to process a return.

 

If an item sent to you is the wrong size/item then we will get it returned to us using express and your follow up delivery will also be express.

Credit Card Refunds take up to 7 days by law.

 

EFT refunds can take up to 2 days to be visible in customers account (Depending on Bank).

 

Direct Deposit Refunds will be processed within 30 minutes of product returning.

 

The courier will supply a flyer bag when collecting.

 

Please note you will not be eligible for your money back once you have used your free return.

 

Should you want to change the product again after using your free return you will then have to pay the return and delivery fee but are more than welcome to do so and exchange your product for something else. No cash refunds in this instance.

 

Returns and refunds must be enacted before 7 days after receiving the goods.

 

Ordering
Select a category that you are looking to purchase product from.
Within the category you’ll find a range of products on offer.
Once you choose a product you’ll be taken to the product review page for a more detailed description along with pictures and reviews to help you make you choice, we understand every purchase is a big decision so we will try to equip you with as much information as possible.
Remember you get one free return to swop out your product so you will never be stuck with product you don’t like.
Select quantity,  size and “add to your cart”. You will be taken to your cart confirming the addition and from here you can choose to continue shopping or checkout.
In checkout we’ll give you the opportunity to review your cart.
From here you can enter your delivery and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

 

Payment, Pricing & Promotions
EFT/DIRECT DEPOSIT - Only once we have received your money into our account will we send your product to you. This will take one day if you bank with Nedbank and 2 days with any other bank.
CREDIT CARD: VISA AND MASTERCARD - Your order will be sent immediately, please note that you will have to have a card that has been 3D activated, if you have a new card this should automatically be done, if not you will have to go and activate this at your nearsest bank branch.
Dont be nervous about 3D secure, it does a brilliant job of helping us all to have a more secure and fraud free e-commerce experience.

 

Viewing Orders
Login into your account here.
Or create an account here.
Once logged in, you can view your orders under 'My Orders'
Updating Account Information
See above.
Once logged in you can change your 'account information' and update your 'address book'