WHAT IS JACKLEMKUS (Click on me)

Jack Lemkus is an e-commerce and brick and mortar active and street wear fashion retailer based in Cape Town and delivering to South Africa.

HOW DO I BUY ON YOUR SITE?

1. Select a category that appeals to you.
 
2. Within the category you’ll find a range of products on offer.
 
3. Once you choose a product you’ll be taken to the product review page for a more detailed description along with pictures and reviews to help you make your choice, we understand every purchase is a big decision so we will try to equip you with as much information as possible.
 
4. Remember you get one free return to swop out your product so you will never be stuck with product you don’t like.
 
5. Select size and “add to your cart”.
 
6. You will be taken to your cart confirming the addition and from here you can choose to continue shopping or checkout.
 
7. In checkout we’ll give you the opportunity to review your cart. From here you can enter your delivery and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

WHAT PAYMENT METHODS / OPTIONS ARE AVAILABLE?

EFT/DIRECT DEPOSIT - Only once we have received your money into our account will we send your product to you. This will take one day if you bank with nedbank and 2 days with other banks.
 
CREDIT CARD: VISA AND MASTERCARD - Your order will be sent immediately, please note that you will have to have a card that has been 3D secured, if you have a new card this should automatically be done, if not you will have to go and activate this at your nearest bank branch. Don’t be nervous about 3D secure it does a brilliant job of helping us all to have a more secure and fraud free e-commerce experience.

WHERE IS MY ORDER/HOW DO I CHECK ON THE STATUS OF MY ORDER?

There are several areas where you can track your order; in your user profile (link), on the site footer and in the need help section. Just enter your order number into the provided field and you will instantly get an update as to how far your product is on the delivery process.

DO YOU DELIVER OVERSEAS / WHERE DO YOU DELIVER?

JACKLEMKUS.COM delivers to all parts of South Africa. So whether you stay in the big city lights of Johannesburg, or in a dorpie in the northern cape we will make sure you have the best global product available delivered to your door.

HOW DOES JACKLEMKUS DELIVER PRODUCTS?

Jack Lemkus uses a few of South Africa’s top courier companies to make sure you get only the best service when shopping with us.

PLACE/TIME OF DELIVERY:

Due to courier restrictions Jacklemkus.com can only deliver to addresses where there will be someone to sign for the product during the hours of 8:30 - 5 and Monday - Friday.

CAN I CHANGE MY DELIVERY ADDRESS?

Yes you can change your delivery address. The courier will even allow for one failed attempt of delivery and a change of address before a second attempt, should this second attempt fail the courier will return the product back to Jack Lemkus. Should this occur this will count as your free return.

HOW DO I RETURN AN ITEM?

You are purchasing online and there are going to be times that you get something that you don’t quite want, please don’t fear because we offer one free return and 2 free deliveries on every order made. We will also refund you your money or give you on site credit should you want to wait for something else to come along.

1. RETURNING FOR AN EXCHANGE COSTS R75

2. RETURNING FOR A REFUND COSTS R50

3. We must wait for the returning product to get back to us before exchanging/refunding and the goods must be undamaged/unworn with all the relevant packaging still intact/undamaged, please understand how important this is.

4. Please email info@jacklemkus.com your order number and we will effect the exchange..

5. If an item sent to you is the wrong size/item then we will get it returned to us using express and your follow up delivery will also be express.

6. Credit Card Refunds take up to 7 days by law.

7. EFT refunds can take up to 2 days to be visible in customers account (Depending on Bank).

8. Direct Deposit Refunds will be processed within 30 minutes of product returning.

9. The courier will supply a flyer bag when collecting.

10. Please note you will not be eligible for your money back once you have used your 1 Return

Returns and refunds must be enacted before 7 days after receiving the goods.